Privacy

Privacy notice

How Peety collects, uses, shares and protects your personal data — and the rights you have under India’s Digital Personal Data Protection Act, 2023 (DPDP).

1.What data we collect & why

We only collect information that a safe session requires. Processing rests on your consent, except where the law permits legitimate use.

Mobile numberFor sign-in (one-time code) and to send booking, payment and reminder messages.

Name & date of birthFor identification, age confirmation and birthday greetings.

Location — home address & GPSLimited to at-home sessions — to match a nearby trainer and confirm your location.

Payment detailsProcessed by Razorpay — we store only a reference and your invoice.

Fitness preferencesFitness goals, preferred intensity and prohibited exercises — applicable only when personalisation is turned on. These are limited to preferences; we never collect data about health conditions.

Family / emergency contactsName and contact details of the person who can be contacted if we receive an SOS request during a session.

Online video sessionsThe call runs inside Peety between you and your trainer and is never recorded. To connect the call, each phone shares its internet (IP) address — which can show a rough area — with the other, or with our own relay server when the call goes through it. We keep only the short connection messages, for two days.

Trainers only — ID & bankGovernment ID for verification purposes (we store a masked value, not the entire number) and payout details.

2.Your rights & how to use them

Under DPDP you can, at any time:

Access a copy of your data — download it from your account.
Edit your details — edit them yourself, or connect with our Grievance Officer for assistance.
Erase your data — delete your data from your account. We keep only what the law requires (e.g. tax invoices) for the statutory period.
Withdraw consent — unsubscribe from our marketing content or opt out of personalisation from your account; it’s as easy to turn off as on.
Raise a grievance request — contact our Grievance Officer (using the email below) or escalate the complaint to the Data Protection Board of India.

3.Consent & marketing

Transactional messages (booking, payment, reminders, safety) are part of the service. Marketing or promotional messages are sent only if you opt in, and you can opt out anytime. If you add a family member, we’ll send them a one-time note explaining who added them and how to opt out — they’re only contacted for their own session reminders or a safety SOS.

4.Who we share with

Your data is safe. We share it only with service providers who help us run Peety, under contract, and only for the purposes below:

Payment gateway (Razorpay) — to collect payment and issue invoices.
Messaging providers — to send SMS, WhatsApp and push notifications: booking messages, and promotional content if you’ve opted in. Some data may get processed outside India.
Maps (Ola Maps) — to find your address and nearby trainers.
Hotels — partner hotels see aggregate figures only; no individual guest details ever reach the hotel.
Your trainer — your first name and, if you’ve opted in, a short session brief. For an online session, the video call itself (never recorded).

5.How long we keep it

We keep your data only as long as it is required. When you delete your account, after a brief grace period, we purge your data — retaining only records the law requires, e.g. tax invoices, for the statutory period. One-time codes expire within minutes.

Exact retention periods are confirmed against Indian tax/record-keeping law — contact us for the specifics.

6.Children

Peety is for adults only. We don’t collect data from anyone under 18, and family members you add must be adults.

7.Grievance Officer

Contact details loading… or email us and we’ll route it to our Grievance Officer.

8.Changes to this notice

We’ll update this notice as Peety evolves; for material changes, updates will be shared in the app. This is a plain-language summary of our practices; it isn’t legal advice.

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